Frequently Asked Questions

Q: What makes Altec different?

A: Altec brings out the best in every listening experience. From wireless systems that take you where you go, to headphones that make your music even more personal. Its what we have been doing since 1927: connecting people to sound through innovative speaker designs, because we get that music may change, but it’s power to move us never does.

Q: Where can I buy authentic Altec Products?

A: The Jacket product is available exclusively at Verizon stores nationwide. Please refer back to this page frequently for additional product updates.

Q: What does my warranty cover and how long is it valid?

A: Your warranty covers products that fail to function properly UNDER NORMAL USAGE, due to defects in material or workmanship. Your product will be repaired or replaced at no charge for parts or labor for a period of one year.  For products listed on this website, please call 1.855.292.4087 to obtain warrant service and troubleshooting information. 

Q: Where do I find product specifications?

A: Product specifications can be found on our Featured Products page and in your products owner manual.

Q: What do I do if my Altec Bluetooth product is making a crackling noise?

A: Bluetooth is a radio technology, which means it is sensitive to objects between connected devices. To avoid crackling noises it is recommended a distance of no more than 33 feet (10 meters) with no major objects in-between.

Q: I am having Bluetooth pairing problems, what do I do?

A. Make sure your Bluetooth device is turned on and is on the discoverable mode, a blinking blue light denotes that the speaker is ready to accept connections.

B. Make sure your speaker is not already connected with another device (the easiest way to determine this is if you see a steady blue light in the center of the speaker).

C. If you want to connect with another device, disconnect the previously connected device and try pairing again.

D. If you had already paired your device and connection was successful prior but now your connection is failing or getting a connection error, unpair /forget device (for IOS devices) from your phone or mp3 player and pair again. Now try to connect.

E. If you are pairing the first device to the speaker, after you turn on the speaker and when you see a steady blinking blue light, select device model from the list of discovered Bluetooth devices to pair. If prompted for a password/pass code enter “0000”.

F. When you are turning ON the speaker for the first time it automatically tries to connect to the last paired device, if it cannot find the last paired device and you have paired multiple devices it will try to establish connection with the previously paired devices. If none of the paired devices are available to connect it will turn to a discoverable mode and this can take anywhere from 5 to 90 seconds. If you are trying to establish a connection during this time you will receive an error. Kindly wait for approximately 90 seconds, scan your MP3 player or phone to discover new devices in the Bluetooth manager screen of your device and select the model number from that list which you wish to pair. If prompted for a password/pass code enter “0000”.

G. If none of the above options work, please refer to your Owner’s Manual which came with your Altec product or contact our technical support line at 1.855.292.4087.

Q: My speaker will not turn ON, what do I do?

A: Please make sure you have charged your speakers. A steady red light in the center of the speaker means that the speaker is charging. Blinking red light means low power. We recommend you charge for a minimum of 4 hours after each usage.

Q: How do I extend my battery life?

A: To ensure you get the maximum battery life out of your Altec product, we recommend that you fully charge your speaker before using. We also recommend that you use only the provided power supply unit that came with your product.

Q: How do I contact customer service?

A. For products listed on this website, please contact: 855.292.4087.